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How to improve B2B customer retention rates

Retention has long been a focus for B2B product marketers. In a subscription business focused on ARR, customer retention is a key metric. Further, many B2B companies operate in finite markets that target a specific industry, account size, or other niche. A customer retention problem effectively reduces the market size and growth becomes unsustainable.

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How to identify the right price point in B2B markets

One of the questions in B2B go-to-market strategies is: What is the right price point for our offer? This post provides a high-level overview of standard pricing research techniques that can identify the market’s willingness to pay for your solution.

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Improve Marketing and Sales Alignment

Is there a perpetual, uncrossable gap between the sales and marketing? We don’t think so. While the gap may be large, we believe it’s possible to build bridges that benefit both functions. The following are trends we’ve seen that can help B2B marketing teams strengthen their relationships with the sales function.

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Identifying the Best Win/Loss Approach for Your Company

What is the best win/loss approach for your firm’s needs and objectives? Like advertising, there are many flavors of win/loss research. This article provides guidance on how to approach win/loss research based on your objectives, who is driving the research, and the nature of your deals.

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12 Tips for Better DIY Win/Loss Interviews

If conducted and analyzed with a structured approach, win/loss interviews can identify trends and identify opportunities to improve win rates. If you conduct your own win/loss interviews these tips will help you ask the right questions, set up calls with those elusive lost deals, conduct a better interview, and produce an objective analysis.

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Competitor Sorting: Ignore, Monitor, or Threat

Competitive intelligence delivers both short-term and long-term benefits by helping Sales close more deals, informing product messaging, and as an input to the product roadmap. B2B marketers need a simple, yet systematic, process to identify which competitors they can safely ignore, and which warrant ongoing focus and attention. One approach is to split competitive intelligence activities into two categories: High-Level Market Scanning and Competitor Profiling.

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Know your B2B buyer

In any part of the economic cycle, organizations that understand their customers and prospects achieve better results, whether measured by growth, profitability, or other metrics. The current pandemic recession highlights how quickly B2B buyer needs can evolve, and the need to ground decisions in accurate data.

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Segmentation tips for B2B marketers

Segmentation is a bedrock principle for effective marketing. Yet, B2B marketers often don’t invest in it. It may seem too expensive, too complicated, or too “consumer-ey”. Segmentation can be all of these things, but it doesn’t have to be. B2B marketers can build an effective baseline segmentation using internal data and straightforward analytics.

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Map your competitive differentiation: What can you own?

Differentiating your product or brand boils down to two simple questions. 1) What are your customer’s needs and buying criteria? And 2) which of these can your product/brand own? This post outlines a three-step process for mapping dimensions that will differentiate your brand and solution. The outcome provides a conceptual framework of your relative competitive differentiation.

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Has your customer journey changed course?

The customer journey always evolves. The change can be a slow and steady evolution. Or, the journey can shift dramatically based on sudden changes in market conditions. When the new normal settles in, one thing is guaranteed: The buying journey will be different than it was in January 2020. Do you know what changes will unfold in your customers’ journey?

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